Why join the Foundation?

Prevent harm, save lives

Getting the right medical attention in an emergency can save your life. Making sure individuals responsible for your care have access to your critical information will enable them to act quickly and wisely.

Become a member

A young girl and her father laughing in the kitchen

A first responder looking down at someone hooked up to a breathing machine

When you can’t speak, we can.

In New Zealand, 1 in 4 people face allergies and serious health conditions. The Foundation swiftly provides vital medical information during emergencies, ensuring peace of mind and allowing members to live freely, even when unconscious.

An ambulance speeding past with flashing lights

In an emergency, every second counts.

Prompt emergency response is vital in medical emergencies, greatly enhancing the chances of positive outcomes. In these critical moments, swift access to your health information via the Foundation's technology empowers medical professionals to make informed decisions and administer accurate treatment.

a glowing lock and icons hovering over someone holding a phone

Your medical records are safe with us.

The Foundation provides secure, advanced technology for instant access to critical medical information in emergencies. Personal data is rigorously protected. We share vital information with good Samaritans and allow medical professionals access to comprehensive details.

MedicAlert® Foundation is trusted by medical professionals.

The Foundation's trusted reputation among medical professionals stems from its secure and reliable access to critical patient information, backed by stringent data protection and a proven track record. The comprehensive platform seamlessly integrates with existing systems, offering healthcare providers confidence and efficiency in delivering quality care during emergencies.

24/7 Emergency Support,
‍no matter where you are or what you do.

Features

Others

Personalised Medical ID

Every Medical ID is individually engraved in-house with your most critical information. You can choose from a wide range of Medical ID options to match your unique style and personalisation requirements.

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Every medical ID is individually engraved in-house with your most critical information. You can choose from a wide range of Medical ID options to match your unique style and personalisation requirements.

Secure Online Storage

Your Advance Care Directive, Care Plans, medical information and history are all securely stored by us so that medical personnel may immediately access them all.

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Internationally Recognised

Travel with confidence knowing that your medical information and our Emergency Response Service line is always available from anywhere in the world.

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Emergency Contact Notification

A crisis shouldn't leave someone isolated. In the event of an emergency, MedicAlert® Foundation can notify your loved ones.

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Clinically Validated

Every entry in your electronic health record is directly sourced from clinically validated sources such as Nurses, Doctors and Hospitals.

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Access and Information

Our round the clock service shares your critical information with people in need so they can respond quickly and accurately when time is of the essence.

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Our Service and Medical ID work together

Our service and Medical ID work together to provide crucial medical information to emergency responders and healthcare providers in an emergency.

How it works

Two emergency service providers performing CPR on a woman

Testimonials

Learn from real life experiences

Carmen

Wellington

MedicAlert® Foundation gives heart families like mine peace-of-mind knowing that their child's health records can be immediately accessed by emergency responders and enable appropriate treatment for Indianna.

Doreen

Wellington

My records are readily accessible to Emergency Services, ensuring quick and accurate information during emergencies, without the need to search through personal belongings. Regular updates through my GP keep the records current, providing peace of mind for my health and safety.

Aisling

Wellington

If I go into shock, I won't be able to talk. I won't be able to tell anyone what's going on, I won't be able to save myself.

How to get started

Nobody expects an emergency, but in the event that one arises, we will let First Responders know your vital information so you can get the help you need right away.

Step 1

Sign Up with MyHealthAccount

To benefit from the various services provided by MedicAlert® Foundation, you can easily link your account by logging into your MyHealthAccount and connecting it with MedicAlert® Foundation.

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Step 2

Create MedicAlert® Record

Create your MedicAlert® Account with your health information, documents, and care plans. You can access it by logging into your account, and emergency responders can access it by calling the phone number on your MedicAlert® Medical ID.

Create record

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Step 3

Select a Product

Choose from a variety of styles to obtain the ideal MedicAlert® Medical ID for your personality and way of life.

Products

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Step 4

Choose Service

Each type of membership has different benefits, costs, and requirements, so it is important to carefully evaluate your options before making a decision.

Service plans

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FAQs

Have any questions?

Enquiring minds want to know. Below you will find answers to questions that we get asked about the most. Can’t find an answer? Let us know.

0800 840 111

service@medicalert.nz

I’ve found someones lost MedicAlert® Medical ID, how do I return it?

We provide a free lost and found service. If you find a MedicAlert® Medical ID, return it to the Foundation, PO Box 40028, Upper Hutt 5140. We will locate the member and forward it onto them at no cost. For privacy protection, we cannot release members personal information.

Can I update my information that first responders see?

Members can access their information anytime, just click sign in, or call Membership Services who can review your information with you over the phone once they have completed a security verification. Just remember, health information must come from your Health Provider. Any other information, it's important you update it regularly.

What is the 24/7 Emergency Hotline Service?

The 24/7 Emergency Hotline is a service provided by MedicAlert® Foundation New Zealand. It's accessible through the Central Emergency Ambulance Communications Centre in Wellington, funded by the New Zealand Government and staffed by Wellington Free Ambulance Employees. This hotline number, engraved on every member's MedicAlert® Medical ID and printed on every member's MedicAlert® Medical ID Card, offers immediate access to live personal, emergency contact, and health practitioner identification, along with cruicial medical information. It operates both within New Zealand and overseas through direct access to the Foundation's Global Access Service.

What are the ‘terms of agreement’ of membership, between the Foundation and its members?

MedicAlert® Foundation is a member owned service organisation that acts to support its members. The Member Terms Statement is the basis of contract or agreement between the Foundation and its Medical Identification Members. A copy is provided on the enrolment form, available 24/7 on the Foundation's website, or upon request.

Which Medical IDs do you recommend for children and toddlers?

We offer a variety of products including silicone and velcro sports bands. However, our stainless steel petite emblem comes highly recommennded for babies and toddlers.

My Medical ID has been broken, how do I get a replacement or repair?

Please contact us on 0800840111 before sending a product for repairs. Alternatively, you can order new products at any time over the phone or online.

Is MedicAlert® Foundation right for you?

Discover if MedicAlert® Foundation is the perfect fit for you. Explore the benefits, services, and how the service can enhance your healthcare journey.