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Emergency Service Providers
Emergency responders can use MedicAlert® Service's to access critical medical information about a patient during an emergency. Here is a general overview of how the ervice works for emergency responders:
Steps to save a life
Look
Check around the wrist or neck (pulse points) for a MedicAlert® Service Supported Medical ID.
Read
Review the medically validated information clearly engraved on the back of the medical ID.
Access
Access vital medical, legal, and identification information through the MedicAlert® Service Portal or 24/7 Emergency Hotline.
Advise
Use the information provided to prevent harm, protect life, respect rights & inform Emergency Contacts.
Emergency Hotline Service operates 24/7
Operated by Wellington Free Ambulance, our Emergency Hotline guarantees swift and accurate emergency response. Trusted since 1965, we provide immediate access to vital patient information.
When you call, trained professionals handle incoming calls, verify identities, and retrieve critical medical information, ensuring seamless coordination for your peace of mind.
The emergency number is engraved on the back of every medical ID for quick access.
Helping Paramedics
Improve your response capabilities by swiftly accessing critical medical information.
This ensures informed decision making and optimal care for patients in need.
Preventing Avoidable Harm
Paramedics, armed with our service, prevent harm through assessments, accurate diagnosis, and swift interventions - ensuring patient safety in emergencies.
Informed Consent
Our service supports paramedics in upholding informed consent, offering clear treatment information and actively involving patients in decision making during emergencies.
Access to Emergency Information
Paramedics rely on our service for swift access to vital medical details, enabling tailored interventions and prioritising patient safety in emergencies, anywhere in the world.
Building a Connected Network
FHIR and API technologies revolutionise healthcare access to vital information, ensuring real time retrieval, prioristised data privacy, and optimised workflows for enhanced care during emergencies.
Join us to create a network of care that puts patients first.
Health Consumer Rights
Our service upholds the rights of health consumers by ensuring access to critical medical information, supporting informed decision making, and protecting privacy. We enhance patient satisfaction, safety, and overall healthcare experience, advocating for the rights of health consumers.
Supporting the Right to Access Critical Medical Information
- Our service ensures that essential health information is readily available in emergencies, supporting individuals' right to access timely and appropriate care.
- Immediate access to critical medical information facilitates effective emergency response and treatment.
Empowering Informed Decision-Making through Accurate and Transparent Information
- Our service provides accurate and transparent information, supporting individuals' right to information and informed consent.
- Access to reliable information empowers individuals to make informed decisions about their healthcare.
Protecting Privacy and Confidentiality of Personal Health Information
- Our service emphasises the importance of privacy and confidentiality.
- Strict measures are in place to safeguard personal health information and maintain patient confidentiality.
Providing Avenues for Feedback, Concerns, and Complaints
- Our service encourages individuals to assert their rights by providing avenues for feedback.
- These channels allow individuals to voice their opinions and contribute to ongoing improvements.
Enhancing Patient Satisfaction, Safety, and Healthcare Experience
- By upholding health consumer rights, our service aims to enhance patient satisfaction and safety.
- By advocating for individuals' rights, our service contributes to an overall positive healthcare experience.
Online Training
Save travel and book a training session online!
Call 0800 840 111. In Practice Training Workshops, or Online Video Presentations are available. (Fees may apply)
Health Consumer Safety
Prioritise consumer well-being.
