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Contact us
We welcome your communication. Lets connect and hear your thoughts.
Free Phone
Mailing Address
Upper Hutt 5140, New Zealand
We would love to hear from you
Our team is available and ready to address any enquiries or concerns you may have. Feel free to reach out to us for assistance.
Other contact opportunities
Become an ordinary member
To become an Ordinary Member, register your interest and take the first step towards joining our governance team.
Team up with us
We collaborate with patient organisations and other reputable groups to increase the Foundations awareness and visibility to protect more people.
Media and press
For media enquiries, questions, or discussions regarding the Foundation or related articles, kindly reach out to us.
Come by our office
Feel free to visit our office location at your convenience. We would be pleased to welcome and assist you in person.
Physical address
Unit 1, 5 Gibbons Street
Upper Hutt, Wellington 5018
New Zealand
Office hours
Monday - Friday
8.30am - 5.00pm
Closed Public Holidays
Have any questions?
Enquiring minds want to know. Below you will find answers to questions that we get asked about the most. Can’t find an answer? Let us know.
I’ve found someones lost MedicAlert® Medical ID, how do I return it?
We provide a free lost and found service. If you find a MedicAlert® Medical ID, return it to the Foundation, PO Box 40028, Upper Hutt 5140. We will locate the member and forward it onto them at no cost. For privacy protection, we cannot release members personal information.
Can I update my information that first responders see?
Members can access their information anytime, just click sign in, or call Membership Services who can review your information with you over the phone once they have completed a security verification. Just remember, health information must come from your Health Provider. Any other information, it's important you update it regularly.
What is the 24/7 Emergency Hotline Service?
The 24/7 Emergency Hotline is a service provided by MedicAlert® Foundation New Zealand. It's accessible through the Central Emergency Ambulance Communications Centre in Wellington, funded by the New Zealand Government and staffed by Wellington Free Ambulance Employees. This hotline number, engraved on every member's MedicAlert® Medical ID and printed on every member's MedicAlert® Medical ID Card, offers immediate access to live personal, emergency contact, and health practitioner identification, along with cruicial medical information. It operates both within New Zealand and overseas through direct access to the Foundation's Global Access Service. On average, the hotline handles 300 - 400+ calls per month, as reported by the provider.
What are the ‘terms of agreement’ of membership, between the Foundation and its members?
MedicAlert® Foundation is a member owned service organisation that acts to support its members. The Member Terms Statement is the basis of contract or agreement between the Foundation and its Medical Identification Members. A copy is provided on the enrolment form, available 24/7 on the Foundation's website, or upon request.
Which Medical IDs do you recommend for children and toddlers?
We offer a variety of products including silicone and velcro sports bands. However, our stainless steel petite emblem comes highly recommennded for babies and toddlers.
My Medical ID has been broken, how do I get a replacement or repair?
Please contact us on 0800840111 before sending a product for repairs. Alternatively, you can order new products at any time over the phone or online.
